After-sales service
After-sales service
Four major service systems, professional cooperation and win-win
Serving attentively and creating value is the commitment of Seiko Machinery to customers.
In order to better serve customers and create greater value, professional, systematic and comprehensive services are necessary. Xuchang Seiko will build a professional and effective service provider for the whole heavy truck balance suspension.
Customer demand
Any service requests within the scope of the service, including inquiries, problem reporting, complaints and suggestions, etc.
response system
Accept the needs of customers as soon as possible, solve problems as quickly as possible, and start emergency plans in case of emergencies to ensure that customers return to normal as soon as possible.
quality supervision system
To ensure the quality of services to develop relevant service level agreements, through satisfaction surveys and other ways to assess whether the provision of services is normal internal quality supervision.
Maintenance system
Active service to customers, find problems and solve hidden dangers, optimize product performance, and put forward reasonable suggestions for improvement and upgrade.
Professional R & D and production of heavy truck balance suspension assembly